Amazon CEO Warns of AI-Driven Job Cuts in Corporate Workforce

Amazon CEO Andy Jassy has told employees to prepare for major changes driven by artificial intelligence, predicting that the company’s corporate workforce will shrink over the coming years as AI tools are deployed more widely across the business.

In an internal memo shared on Tuesday, Jassy encouraged staff to be “curious about AI” and to embrace the technology, even as he acknowledged it would likely lead to significant shifts in employment within the company.

“We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs,” he wrote. “It’s hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce.”

The remarks come as part of a broader industry-wide push toward integrating AI, with major tech firms investing billions into machine learning and automation. These investments, while promising increased productivity, have raised widespread concerns about the future of human jobs – particularly in entry-level white-collar roles.

Amazon currently employs over 1.5 million people globally, with approximately 350,000 in office-based roles. While warehouse operations make up the bulk of its workforce, corporate teams across departments like logistics, retail, and advertising are likely to feel the impact of AI-driven changes.

In his memo, Jassy said AI was already being used in “virtually every corner of the company,” and predicted the rise of intelligent digital assistants capable of managing everyday tasks—from shopping lists to household chores. “Many of these agents have yet to be built, but make no mistake, they’re coming and coming fast,” he wrote.

The CEO emphasized that employees who lean into AI and adapt to new roles would be best positioned for the future. He also revealed that over 500,000 sellers on Amazon’s platforms are already using the company’s AI tools to generate product content, while advertisers are actively incorporating AI into their campaigns.

Jassy’s comments echo growing concerns from within the tech community. Prominent figures such as Geoffrey Hinton, often referred to as the “Godfather of AI,” and Dario Amodei, CEO of AI firm Anthropic, have both warned that AI could wipe out large swathes of entry-level office jobs, with Hinton questioning what new roles could realistically replace them.

“This is a very different kind of technology,” Hinton said on a recent podcast. “If it can do all mundane human intellectual labor, then what new jobs is it going to create?”

As Amazon deepens its reliance on AI, the memo signals a clear message: transformation is inevitable, and those who adapt will survive.